Customer Service Representative

Salary range: £16,500.00 to £18,000.00 per annum

Due to our continued growth here at CTR we have an exciting opportunity for an enthusiastic Administrator to join our Customer Service Team alongside like-minded colleagues. It is a very busy role but can be fun and would suit anybody who likes to work in a busy environment that’s challenging.

What will the role entail ?

  • Dialling outbound contacting charity shops to discuss and collate collection information (Initially until you are taking inbound queries also this will be around 100 outbound calls a day)-

  • Collating data to ensure operations run as smoothly as possible

  • Use of office software such as, word, excel etc.

  • Working as part of a team in a fast paced environment

  • Take inbound calls answering a wide variety of queries, from internal drivers, and charity shops ranging from collection information, to complaints handling..


We are looking for someone with the following attributes:

  • Comfortable with basic IT and use of Word/Excel etc.

  • A can do attitude

  • Comfortable taking challenging calls from customers

  • Comfortable picking the phone up and speaking to new people

  • Thrives working in a fast paced environment


In return what can we offer you?

  • Full training with no necessary experience required provided you have the right attitude for the role

  • A full time permanent position

  • Working within a warm and friendly office

  • Ongoing development, always having something new to learn

  • Sociable working hours, being Monday to Friday 9:00am to 5pm. with one Saturday a month at 8:30 - 2pm.


How to apply.

If you think you have what it takes, we look forward to receiving your application.

Send your CV and a contact no to

We look forward to receiving your application, please note we do aim to get back to all candidates within a week where possible. Thank you for your patience.


Due to rural location your own transport is required as public transport does not run to the location.


CTR employs over 250 people in a wide variety of roles, including drivers, warehouse operatives, telesales and administration.

Crucially, each and every member of staff is a hard working team player, displaying a positive approach to any given task.

CTR Group are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Get in touch

CTR Group Head Office

30 Marchington Industrial Estate




ST14 8LP

0800 294 55 84


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